Civil Documents for Rohingya Refugees (FDMN – Forcibly Displaced Myanmar Nationals), like Data Cards (Family Attestation/Registration Cards), Smart Card, Marriage Certificate, Death Certificate, etc., are essential because these documents prove identity, family relationships, and residency, allowing individuals to access essential services, protection, and humanitarian assistance.

The civil documentation process begins with registering Rohingya Refugees at the time of their entry to camps. Once registered, refugees are provided with identity cards or documents establishing their legal status within the camp. These cards typically include a unique identification number, personal information, and a photograph. The identification cards are important for safeguarding the rights and well-being of refugees, as they allow access to basic services such as food distribution, healthcare, and education.


Why do you need Civil Documentation?

  • Identification: Civil documentation establishes individual's identification in camps, ensuring they are recognized and distinguished. It enables authorities and humanitarian organizations to identify them and provide appropriate assistance.
  • Protection and Legal Rights: Documentation provides legal recognition and protection in the camps. It helps safeguard individual's rights, including access to education, employment, and legal remedies. It also prevents arbitrary detention and facilitates family reunification efforts.
  • Aid Distribution: Civil documentation is essential for the fair and efficient distribution of humanitarian aid. Verifying individual's identity and eligibility helps to ensure the aid reaches them appropriately.
  • Social Services: Documentation enables individuals and their families to access social services and benefits, such as healthcare, education, and social assistance programs. It allows for targeted interventions and ensures that the target population receive the required support.
  • Legal Empowerment: Civil documentation also empowers individuals by granting a legal identity and the ability to exercise their rights.

Agencies are responsible for Civil Documentation in camps:

Civil documentation in camps is usually carried out by humanitarian organizations, local authorities, and relevant government agencies, often in collaboration with international bodies such as the UNHCR (United Nations High Commissioner for Refugees) and other non-governmental organizations (NGOs) such as NRC (Norwegian Refugee Council) assisting in getting all services and referring in a proper pathway to get access to service to civil documentation. These entities work to streamline procedures, ensure accuracy, and address potential challenges associated with the documentation process in camp settings.


Hotline number for getting support:

  1. UNHCR Hotline number – 16670; for any support related to Rohingya refugees in the Camps.
  2. Fire Service Hotline numbers for Ukhiya are – 01533-283832 and Teknaf – 01782-78789.
  3. Mental Health and Psychosocial Support (MHPSS) at all IOM Hospital Hotline numbers – 01847-351787.
  4. Protection from Sexual Exploitation and Abuse (PSEA) Hotline number for Cox's Bazar – 01886-555700; Countrywide – 01730020047; operated by Save the Children.
  5. The Government of Bangladesh operated Hotline numbers for Emergency services* -
ServicesHotline Number
National Emergency Service 999
National Information Services333
Fire Service Hotline16163
Child Protection1098
Violence against women and children109/10921
Government Legal Services16430
Early Warning of Disaster1090/10941
Land Services / Complaints 16122
Drug Controlling +880 1908888888
Anti-corruption Commission Hotline106


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